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Bitdefender Updates not Working
To be able to run the updates you need to Register your Bitdefender and Create an Online Account with Bitdefender . To do this please follow the simple steps below:How to Register Bitdefender 2010 (all...
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How to License Snagit on Mac
For MacIf you have the Snagit Mac trial, please follow these steps:1. Start Snagit and you will be prompted to enter your software key.2. If Snagit is open, go to Snagit > Activate and enter your...
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How to License Camtasia Studio on Windows
For Camtasia Studio for WindowsIf you have the Camtasia Studio trial installed, please follow these steps:1. If your trial is expired, start Camtasia Studio and you will be prompted to enter your...
View ArticleInvoice Request
You can easily access your invoice from your Softwarecasa Account.Just login to your account and go to your order. Once in your order you will see a link to "Invoice". Just click on it and you will get...
View ArticleI have not been refunded after my cancellation
Please be patient. Due to banks and credit card companies, it may take up to two weeks before you see the refund on your credit card/ bank statement.
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How to License Snagit on Windows
For WindowsIf you have installed Snagit trial, please follow these steps:1. If your trial is expired, just start Snagit and you will be prompted to enter your software key.2. If your trial is still...
View ArticleI have just purchased BitDefender but it says my License has expired.
There are two reasons your software is not updated:1. You have not yet licensed your software. Please follow the Instructions to License BitDefender.2. You still have your previous version installed....
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License Key doesn't work
Please check the following issues:Make sure you have the correct version installed. E.g. To see which Snagit version you have, go to the Help tab then select "About Snagit". Please see image below:Make...
View ArticleHow to move your unsaved captures to another computer in Snagit for Windows
Windows XP / Vista / 7: The easiest way to move the Library is by using the interface built into the Snagit Editor. However, if this is not possible, such as you are on a version of Snagit prior to...
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I Can't Log-In to my SoftwareCasa Account.
There may be an error in the password you are using. You need to reset your password. Please follow the instructions below:Go to the link below and enter your email address then click...
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CuteFTP MAC on Snow Leopard
CuteFTP Mac 3.0 will work on your Mac OS X 10.6 (Snow Leopard) but only with the workaround described below. This is because in OS X 10.6, some of the system files needed to run CuteFTP are in new...
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How to License Camtasia for Mac
Camtasia for MacIf you have the Camtasia for Mac trial, please follow these steps:1. If your trial is expired, just start Camtasia for Mac and you will be prompted to enter your software key.2. If your...
View ArticleThe download link in the confirmation email doesn't work anymore.
For security reasons, after a certain period of time, the download address stops working. You need to contact SoftwareCasa Support to request for the download link. We allow downloads up to 30 days...
View ArticleCan I transfer a Snagit to another computer?
Yes, you can transfer a Snagit to a secondary computer using the same license key as long as you are the same user, and the software is not in use on both machines at the same time. Snagit is a per...
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During installation I get an error message: "Not a valid Win32 file" / "This...
The downloaded file has most likely become corrupted. This can happen on rare occasions. VERY IMPORTANT: You have to delete the file (otherwise the same error will repeat itself every time you download...
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Bitdefender Download Link Not Working
After placing your order you will have received an email with your license and download instructions.In the email you find the download information (see image below.) Normally you should use the 32bit...
View ArticleSnagIt on Citrix
Snagit may operate on Citrix, but it is not officially supported on the Citrix platform, so there may be limitations in functionality.In instances where Snagit's image capture works, it will only...
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SuperStamps download to SnagIt
Superstamps does not need installation, you can just lift it into the stamp folder once you download it. As you have no outside directory for your stamps you could place it in the Snagit 9 folder...
View ArticleSnagit / Camtasia and the Black Screen
Have you ever tried to capture video online with Snagit but instead of getting the video you end up with a black screen?The problem is usually due to graphics hardware acceleration being used to...
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Shortly after installing Bitdefender, my computer freezes, crashes or slows...
What you are experiencing happens right after installation. One of the reasons could be that Bitdefender has been installed while another antivirus software is running, but it may happen even if you...
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